Dear valued customer,
We hope you are managing to keep safe and well during these turbulent times.
The safety and well-being of our customers and our team is our primary concern and, in-line with the latest government advice and to help ensure we can offer the best customer experience in this difficult period, we have taken the decision to postpone all arrivals from 25th March 2020, until further notice.
This may be extended further dependent on Government advice to come in the coming days and weeks.
You will shortly receive email confirmation that bookings have now been postponed but please take this note as official confirmation that any bookings for arrival from 25th March 2020 until further notice will be moved to a future date of your choice based on a like-for-like day/month basis, subject to availability. Alternatively, we are offering credit notes for the full amount of each booking which can be redeemed anywhere within the Signature Living Group at a later date.
If you are contacting us to discuss a booking outside the above time frames, or if you have further questions on a booking within that period, above please email: email@example.com
As I’m sure you can understand, we are experiencing extremely high volumes of enquires during this time, so please bear with us. As always we aim to come back in a timely manner and are working tirelessly to assist you.
Stay safe and thank you for your understanding. It is hugely appreciated by us and all our amazing staff and we hope to see you all again soon.
The Signature Living Team.
Check-in is available from 3 pm onwards and check-out is at 11 am. If you require an early check-in or late check-out please contact the hotel direct to arrange.
The Coal Exchange Hotel is fully accessible to wheelchair users with designated accessible suites throughout the hotel with drop off access.
We furthermore welcome guide dogs to The Coal Exchange Hotel, please advise a member of staff beforehand so we can make any arrangements.
We offer a bespoke concierge service at The Coal Exchange Cardiff. From making reservations at the best bars & restaurants to offering advice on things to do, our concierge service is here to help. You will be able to find our concierge within the reception area of the hotel.
We are required to take a security deposit for all bookings to cover the cost of any damages, thefts, smoking within your room or exceeding room capacity.
Per room a £25 pre-authorisation will be held during your stay.
The pre-authorisation maybe held by your bank for 3-10 working days depending on your bank and will be released back to your account following checkout.
High speed, complimentary Wi-Fi is available throughout The Exchange Hotel and in your suite.
Breakfast is served in Culley’s Kitchen & Bar.
Enjoy both cooked and continental breakfast which is served:
Mondays – Fridays: 07.00 – 10.30
Saturdays/Sundays/All Bank Holidays: 08.00 – 11.00
Unless pre-booked or included in your rate, breakfast is charged at £15 per person.
We ask for full payment 24 hours before check-in and we accept all major credit cards, The Coal Exchange Hotel gift cards, and cash. Unfortunately, we do not accept American Express credit cards.
If the event you are early for check-in or would like to spend your check-out day exploring Cardiff, we are happy to keep hold of your luggage at no additional cost. Simply speak to reception and a member of staff will be happy to help.
Our team are here to make your stay extra special, if you’re celebrating a special occasion please speak to reception before you arrive or take a look at our special packages where we can arrange balloons, fizz and rose petals to be waiting for you upon arrival.
There are a small number of secure car parks located within close proximity to The Coal Exchange Hotel.
There is furthermore street parking around the square however these are not long-stay spaces and there are time restrictions.
There is furthermore a drop-off point at the front of The Coal Exchange Hotel.
The Coal Exchange Hotel is strictly a non-smoking hotel with includes the use of E-Cigarettes, however, there are designated smoking areas outside of the hotel.
Guests caught smoking in their suites will be fined accordingly.
The Coal Exchange Hotel is home to Culley’s Kitchen & Bar, open from breakfast through to dinner and everything in-between. Enjoy a divine afternoon tea or evening meal within stunning surrounding for a dining experience you will never forget.
Afternoon Tea: 1:30pm-5.00pm