Assistant Conference and Events Manager - Coal Exchange Hotel Cardiff

Assistant Conference and Events Manager

Job Type: Full Time
Job Location: Coal Exchange Cardiff

At The Coal Exchange Hotel, we are looking for a lively individual to join our team turning the festive period. The opportunity is on a three month temp basis which the opportunity to progress to a full time position. This is an exciting role to support in the leadership of the Conference & Banqueting team to deliver memorable experiences to our guests. From weddings to meetings, conferences to Christmas parties, it will be your responsibility to uphold the high standards and deliver a great experience to all guests.

Role Responsibility

Lots to do but lots of fun

Your day to day will consist of…

  • Deliver guest satisfaction through high quality service and good public relations.
  • Ensure daily briefings and job allocations are carried out and daily tasks are completed.
  • Record guest profiling and champion within the team.
  • Set-up and events run per the BEO.
  • Ensure all systems, processes, and SOP’s are up-to-date and are regularly reviewed.
  • Ensure all team members are performing specific tasks as per the SOP
  • Monitor ReviewPro performance and action points as necessary.
  • Manage poor performance.
  • Providing timely feedback to the team.
  • Support the Conference and Banqueting Manager in Creating Personal development plans for all team members.
  • Manage wage percentage, input costed rota. Manage Promark.
  • Ensure the purchasing of all supplies, stock and equipment is within budgeted guidelines, and the EPIC system is used.
  • Minimise waste by ordering effectively and stock rotation.
  • Ensure PAR stocks are correct and stock takes take place monthly.
  • Effective rostering of staff in line with business needs
  • To maintain the highest standard of cleanliness, the maintenance of furnishings and equipment, and the correct set up of all the conference and banqueting suites.
  • Support the Conference and Banqueting Manager in achieving our beverage and food gross profit targets.
  • Consistently delivers company standards.
  • To be aware and have an understanding of all relevant law and legislation with regards to heath & safety, fire safety and equal opportunities.

Our Ideal candidate will have:

  • Passion for delivering exceptional guest service in a 4/5 star environment
  • Passion for food and drink
  • The ability to work under pressure and to multi task
  • Immaculate presentation and grooming
  • Strong eye for detail
  • Exceptional communication skills
  • Confidence, initiative and ‘Exclusive’ personality
  • Computer literacy

Apply for this position

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